A summary of support tickets — topics and customer mood

On a schedule the scenario exports tickets from Zendesk, builds a map of topics and moods and sends a summary to vk and Gmail.

  • Exporting tickets from Zendesk
  • A map of frequent topics and complaints
  • Customer mood in the summary
  • Delivery to vk and Gmail
n8n Form
Set it up for yourselfScriptera

How it works

To move data from Zendesk to Telegram automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Schedule Trigger
  2. Then: Set Parameters
  3. Then: Zendesk
  4. Then: Add meta data to tickets for graph filters
  5. Then: InfraNodus Build a Text Knowledge Graph
  6. Then: Wait
  7. Then: InfraNodus AI Summary & Graph Link
  8. Check: If
  9. If no: Wait Again
  10. Then: InfraNodus Insight Generator
  11. Then: Send Report to Telegram
  12. Then: Send Full Report via Gmail
  13. Then: Slack
  14. Then: Form Response
  15. Starts when: On form submission

You can launch this Zendesk + Telegram integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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