A department-aware support bot that answers from your own documents

A messenger bot answers customer questions from your own documents — separately for billing, returns, and technical issues — and the knowledge updates simply by dropping a file into a folder.

• Answers come from your documents, not from general knowledge
• Each department has its own document set, so answers don't blur together
• Updating the knowledge means dropping a file in a folder — no reconfiguring
• Conversation history builds up in a database, so you see what's asked most

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