Order questions answered on their own

An AI assistant reads the question from Telegram or почта, looks the order up in wooCommerce itself and answers the customer in the same channel.

  • "Where's my order" handled without you
  • Chat and email in one stream
  • The assistant checks the real order status
  • It remembers the conversation
WooCommerce ToolGmail
Set it up for yourselfScriptera

How it works

To connect Telegram and WooCommerce Tool, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Fetch user query
  2. Check: Merge
  3. Then: Set Manual Fields
  4. Then: WooCommerce Customer support Agent1
  5. Check: Reply to Specific Platform
  6. If yes: Send Telegram Response
  7. If no: Send Response via Mail
  8. Then: Mark received mail as read
  9. Then: Get an order in WooCommerce
  10. Starts when: Fetch support mail
  11. Then: Primary Model [Gemini 2.5 Flash]
  12. Then: Fallback Model [GPT 4.1 mini]
  13. Then: Conversation Memory

You can launch this Telegram + WooCommerce Tool integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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