Routine emails answered automatically from your own answer base
The scenario reads incoming mail, filters out spam, pulls up the conversation history, and replies from your templates and answer base — forwarding everything else to a human.
It answers only what's actually in your base — no inventing
Spam is filtered out before anything gets replied to
The thread history is pulled up, so the reply accounts for earlier emails
Anything the assistant doesn't know goes to a human — nothing is dropped