Handing the conversation from bot to human — when the client asks

The assistant answers clients in Telegram and keeps the conversation in Data table. The moment a client asks for a human, the scenario confirms it with them, emails the operator at Send Email, and tells the client whether they're coming.

• The bot notices by itself that a human is needed
• The operator is summoned by email and confirms the handover
• The client always gets an answer — even if the operator can't come
• The conversation history is kept in Data table

TelegramMicrosoft TeamsSlackWhatsApp Business CloudSend EmailAWS SESBrevoGmailKeapMailjetMandrillMauticMicrosoft OutlookSendGridData tableAirtableAWS DynamoDBAzure Cosmos DBBaserowGristMicrosoft SharePointMonday.comMonica CRMNocoDBNotionSeaTableServiceNowStrapiSupabaseWebflowTelegram