Messenger support: answers from your knowledge base, calls a human in time

The scenario reads every message for intent and mood, answers from your knowledge base and orders sheet, and hands complaints or requests for a human straight to a person.

• The customer's mood is detected — an escalation goes to a human at once
• Answers come from your knowledge base and orders, nothing invented
• Voice notes are understood just like text
• The conversation's context is kept — next time it continues rather than restarts

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