Satisfaction surveys after tickets close — automatic

The scenario catches closed tickets in freshdesk, sends the customer a survey via Gmail and saves the replies in таблица.

  • Catches closed tickets in freshdesk
  • Sends the customer a survey via Gmail
  • Collects replies in таблица
  • Not a single missed survey
FreshdeskGoogle Sheetsn8n Form
Set it upScriptera

How it works

To move data from Gmail to Freshdesk automatically, use a ready-made scenario — no manual exports.

  1. Starts when: When clicking ‘Test workflow’
  2. Then: Set your data
  3. Then: get existing tickets
  4. Then: get tickets
  5. Check: If ticket resolved
  6. If yes: Updates status
  7. Then: get client
  8. Then: Create the email text
  9. Then: Convert the email text to HTML
  10. Then: Send Email
  11. Starts when: Schedule Trigger
  12. Starts when: Survey
  13. Then: Save survey to google sheet

You can launch this Gmail + Freshdesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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