Chat messages — into support tickets

The scenario reads Telegram, logs the right messages as tickets in Freshdesk and tasks in Monday.com, replying to the customer.

• Chat requests don't get lost
• A ticket in Freshdesk and a task in Monday.com
• The customer gets an instant confirmation
• Irrelevant messages pass by

TelegramMicrosoft TeamsSlackWhatsApp Business CloudMonday.comAffinityAirtableAWS DynamoDBAzure Cosmos DBBaserowClickUpCrateDBData tableGristLdapLoneScaleMicrosoft SharePointMicrosoft SQLMonica CRMNocoDBNotionQuestDBQuick BaseRedisSeaTableServiceNowSnowflakeStackbyStrapiSupabaseTimescaleDBWebflowYouTubeFreshdeskElastic SecurityFreshserviceHaloPSAHubSpotSalesforceSyncroMSPTheHive 5ZammadZendesk