Support bot: messages into tickets, replies from one group, broadcasts to all

The bot turns each client message into its own ticket in your group, delivers your replies back, keeps a user base and broadcasts announcements to everyone at once.

  • Every message is its own ticket in your group
  • Replies are delivered to the client via the bot
  • Keeps a user base in redis
  • Broadcasts announcements to everyone at once
Redis
Set it up for yourselfScriptera

How it works

To connect Microsoft Teams and Redis, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Telegram-Bot
  2. Then: Bot-Config
  3. Then: Format
  4. Then: Bot-Fields
  5. Check: 1st
  6. If no: Check User in Database
  7. Check: New User ?
  8. If yes: Save User Data
  9. Then: Create Topic (Chat Ticket)
  10. Then: Save Topic ID
  11. Then: Forward New Message
  12. Check: IF No Topic Created
  13. If yes: ReCreate Topic (Chat Ticket)
  14. Then: ReSave Topic ID
  15. Then: Forward New Message to the recrated topic
  16. If no: Update User Data
  17. Then: Get User Chat Topic
  18. If no: Support Forum
  19. If yes: From Ticket
  20. If yes: Forward Support Reply To User
  21. If no: IF Topic Created
  22. If yes: Send User Ticket Created Notification
  23. If no: IF Verified Channel
  24. If yes: Retrieve all users in DB
  25. Then: Format Users
  26. Check: Filter Blocked Users
  27. Check: Split In Batches1
  28. Then: Broadcast Channel Post into Users
  29. Then: Wait1
  30. Then: Set Blocked Member

You can launch this Microsoft Teams + Redis integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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