Support tickets — as a thread in your team chat

The scenario opens a chat thread for each new ticket and adds its comments there.

  • A new ticket becomes a chat thread
  • Comments land in the same thread
  • All correspondence in one place
  • No jumping into the ticket system
ZendeskWebhook
Set it upScriptera

How it works

To create Zendesk records from Mattermost without manual input, use a ready-made scenario.

  1. Starts when: On new Zendesk ticket
  2. Then: Get ticket
  3. Then: Code
  4. Check: IF
  5. If yes: Create reply on existing thread
  6. If no: Create thread
  7. Then: Update ticket
  8. Then: Configure

You can launch this Mattermost + Zendesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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