Team alerts for new support tickets

The scenario watches for new tickets and alerts the team in chat right away, without repeating what it already sent.

  • The team hears about a ticket instantly
  • No repeat alerts
  • Tickets grouped by company
  • Checks on a schedule by itself
RedisConnectWise
Set it upScriptera

How it works

To get Slack notifications in Redis, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Get New Tickets
  3. Then: Query Database
  4. Check: Filter Out Tickets that have already been sent
  5. Then: Combine like Companies
  6. Then: Teams to Dispatch
  7. Then: Log in Redis
  8. Then: Add Filterable Parameter

You can launch this Slack + Redis integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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