Smart support triage with Jira Software
The scenario gathers requests from Gmail and a web form; AI figures out the topic: it closes the simple ones with a reply itself and turns the complex ones into a Jira Software task routed to the right person.
- Simple questions close themselves
- Complex ones become a Jira Software task for the right person
- Email and form requests in one stream
- Nothing gets lost or duplicated
Microsoft Outlook
Webhook
Made with Scriptera