Tickets: automatic triage by category and deadline reminders

A ticket from your form lands in the right category with an owner and a deadline, and each day the scenario checks the board and nudges the assignee and the client about anything overdue.

• The category and owner come from the ticket's text, not from manual triage
• Deadlines are checked daily — nothing sits forgotten
• The client gets an update by email before they start getting nervous
• The assignee gets a messenger ping — or an email if they aren't there

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