A draft support reply — from your own knowledge base

For an incoming support email, the AI finds the answer in your knowledge base, pulls the customer's details and places a ready draft in your inbox. Every ticket is logged to a table.

  • The answer comes from your docs, not invented
  • The customer's details are pulled into the reply
  • A ready draft waits in the inbox — check and send
  • Ticket history builds up in a table
Supabase
Set it up for yourselfScriptera

How it works

To connect Gmail and enkod, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: On Email Received
  2. Then: Config Variables
  3. Then: Fetch Contact Info
  4. Then: Build AI Prompt
  5. Then: AI Support Agent
  6. Then: Draft Outlook Reply
  7. Then: Log to Google Sheets
  8. Then: GPT-4o Model
  9. Then: Vector Store (Supabase)
  10. Then: OpenAI Embeddings

You can launch this Gmail + enkod integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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