A shop support assistant — orders and delivery in chat

A customer asks about an order in chat, and the assistant finds it in HaloPSA, checks the parcel status in pek and replies — with no manual shop search.

  • Finds the customer's order itself
  • Checks the delivery status
  • Answers about products and address
  • Takes the 'where's my order' stream off you
WebhookWooCommerce
Set it up on your serverScriptera

How it works

To connect HaloPSA and pek, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Execute Workflow Trigger
  2. Check: If email provided
  3. If yes: WooCommerce - Get User
  4. Check: If user found
  5. If yes: WooCommerce Get Orders
  6. Check: If order found
  7. If yes: Extract Tracking Data
  8. Check: If contains DHL data
  9. If yes: Split Out
  10. Then: DHL
  11. Check: Merge Tracking Data
  12. Then: Aggregate
  13. Check: Merge Orders
  14. Check: Merge Order and Tracking Data
  15. Then: Send Response
  16. Then: Add Error Information
  17. If no: No order found
  18. If no: No customer found
  19. If no: No email provided
  20. Then: Window Buffer Memory
  21. Then: OpenAI Chat Model
  22. Then: WooCommerce_Tool
  23. Starts when: Chat Trigger
  24. Then: Decrypt email address
  25. Then: Mock Data
  26. Then: AI Agent
  27. Starts when: Respond to Webhook
  28. Starts when: Webhook Example Page
  29. Then: Decrypt email
  30. Then: Encrypt email
  31. Then: Example encrypted email

You can launch this HaloPSA + pek integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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