A support bot that understands text, voice, photos and documents

A customer writes to the bot in your Slack however they like — text, voice, photo or file. The scenario recognizes it all and answers from your knowledge base, built from materials in your cloudMailRu.

  • Understands text, voice, photos and documents
  • Answers from your materials, not off the cuff
  • Less load on a live operator
  • The customer gets an answer at once, in any format
Default Data LoaderEmbeddings OpenAIPostgres Chat MemoryReranker CohereConvertAPI
Set it up for yourselfScriptera

How it works

To connect Slack and cloudMailRu, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Telegram Trigger
  2. Check: Input Message Router
  3. If yes: Extract Text
  4. Then: Knowledge Base AI Agent
  5. Then: Telegram
  6. If no: Download Audio
  7. Then: Translate to Text
  8. If no: Download Photo
  9. Then: Fix mimeType1
  10. Then: Photo to text
  11. Then: Extract Text & Content
  12. If no: Supported Document File Types
  13. Check: If
  14. If yes: Group Similar Documents
  15. Check: Document Router
  16. If yes: Download Image
  17. Then: Fix mimeType
  18. Then: Photo to text1
  19. If no: Download PDF
  20. Then: Extract from PDF
  21. Then: Extract Text4
  22. If no: Download Word Document
  23. Then: File to Base64
  24. Then: Convert to text (convertapi.com)
  25. Then: Download Text
  26. Then: Extract Text5
  27. If no: Download Spreadsheet
  28. Then: Extract from Spreadsheet
  29. Then: Extract Text1
  30. If no: Download JSON
  31. Then: Extract from JSON
  32. Then: Extract Text2
  33. If no: Download XML
  34. Then: Extract from XML
  35. Then: Extract Text3
  36. If no: Extract Error Message
  37. Then: Typing…
  38. Starts when: When clicking ‘Execute workflow’
  39. Then: Download file
  40. Then: Add to Supabase Vector DB
  41. Then: Default Data Loader1
  42. Then: Recursive Character Text Splitter1
  43. Then: OpenAI Chat Model1
  44. Then: Embeddings OpenAI
  45. Then: Embeddings OpenAI1
  46. Then: Postgres Chat Memory
  47. Then: Reranker Cohere
  48. Then: Supabase Vector Store Search

You can launch this Slack + cloudMailRu integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios