A support bot with customer memory, across every channel

The assistant takes requests, recognizes the customer from their history, answers or routes the task itself, and holds the first line of support.

  • Runs the conversation with the customer itself
  • Remembers each customer's history
  • Answers or routes the task onward
  • Holds the first line — only hard cases go to people
Postgres Chat MemoryPostgres Tool
Set it up for meScriptera

How it works

To connect Monday.com and Oracle Database, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Test Trigger
  2. Then: Test Fields
  3. Then: Input
  4. Then: Rate Limit
  5. Check: If Rated
  6. If yes: Rated Output
  7. Then: Call Back
  8. If no: Session
  9. Then: Chat Memory
  10. Check: Channel Switch
  11. If yes: Provider
  12. Then: Code
  13. Check: Provider Switch
  14. If yes: Taxi Booking Worker
  15. If no: Taxi Service Redirect
  16. If no: AI Agent
  17. Then: New Session
  18. Check: Chat Switch
  19. If yes: Output
  20. If no: Test Output
  21. Then: Error Output
  22. Starts when: Flow Trigger
  23. Then: xAI @grok-2-1212
  24. Then: Postgres Chat Memory
  25. Then: Load User Memory
  26. Then: Save User Memory
  27. Then: Taxi Service

You can launch this Monday.com + Oracle Database integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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