A support ticket digest — every morning

Once a day the scenario pulls tickets from Freshdesk, loads them into the Pinecone search base, finds the recurring themes and posts a digest to pachca.

  • No need to read every ticket
  • You see recurring complaints, not isolated tickets
  • The digest lands in pachca daily
  • Ticket history builds up in the search base
Pinecone Vector StoreEmbeddings OpenAIDefault Data Loader
Connect your support desk and launchScriptera

How it works

To connect Pinecone and pachca, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Daily trigger
  2. Then: Get tickets
  3. Then: Pinecone Vector Store - Tickets
  4. Then: Wait1
  5. Then: AI Agent - Summary generator
  6. Then: Send to Slack channel
  7. Then: OpenAI Chat Model1
  8. Then: Pinecone Vector Store2
  9. Then: Embeddings OpenAI2
  10. Then: Default Data Loader1
  11. Then: Embeddings OpenAI

You can launch this Pinecone + pachca integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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