A tracker ticket from a chat message

Post a request in WhatsApp Business Cloud — the scenario parses it, opens a ticket in Jira Software, carries the attachments over and replies with the link in the same channel.

  • Tickets opened straight from chat
  • Screenshots and files carried over
  • Title, description and priority from the format
  • The ticket link comes back to the channel
Slack
Set it up for yourselfScriptera

How it works

To connect WhatsApp Business Cloud and Jira Software, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Slack Trigger
  2. Check: checking message
  3. If yes: Parse Message into Jira Format
  4. Then: Create Jira Issue
  5. Check: Check Attachments
  6. If yes: Prepare Files for Processing
  7. Check: Split Files into Batches
  8. Then: Reply to Channel On Slack
  9. Then: Get File Info
  10. Then: Download Attachment
  11. Then: Upload Attachment to Jira

You can launch this WhatsApp Business Cloud + Jira Software integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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