A website-chat bot from your knowledge base, watched by the team

A client writes in the website chat — the bot answers from your knowledge base, the conversation is mirrored to the team as a thread, and an agent can take over anytime.

  • Answers from your knowledge base
  • Every conversation visible to the team
  • An agent takes over with one command
  • The bot holds the front line
Webhook
Connect Jira Software and goScriptera

How it works

To connect Pinecone and Jira Software, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Intercom Webhook Trigger
  2. Check: Prevents from running when event is 'bot reply'
  3. Then: Tokens and Ids
  4. Check: Whether it is a new conversation or not
  5. If yes: [Discord] Create Thread
  6. Then: [Discord] Type first message into the thread
  7. Then: [Intercom] Store the thread ID as a 'note'
  8. Then: new conversation prepared data
  9. Then: sorting data (cuz we join 2 different flows here)
  10. Then: preparing data for Agentic use
  11. Then: AI Agent1
  12. Then: [Intercom] Reply
  13. Then: [Discord] Reply
  14. If no: [Intercom] GET conversation
  15. Then: Split Out
  16. Check: Isolating all textual messages contents
  17. Then: conversation -> JSON
  18. Then: Aggregate1
  19. Check: conversation prepared data
  20. Check: Switch
  21. If yes: [Discord] User message
  22. Check: not going through if bot deactivated
  23. If no: If2
  24. If yes: [Discord] Notify bot re-activation notification
  25. If no: [Discord] Notify bot de-activation
  26. If no: [Discord] Human admin reply
  27. Check: Isolating the 'note' to get the thread ID stored
  28. Then: conversation info -> JSON
  29. Then: OpenAI Chat Model
  30. Then: Simple Memory
  31. Then: Pinecone Vector Store
  32. Then: Embeddings OpenAI
  33. Then: Get a lead
  34. Then: Get a lead1
  35. Then: Get a lead2
  36. Then: Get a lead3

You can launch this Pinecone + Jira Software integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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