AI-powered SMS support — with escalation and follow-ups

The scenario verifies the customer, answers their texts with AI, escalates upset ones to a human and follows up with those who go quiet.

  • 24/7 replies to incoming texts
  • Upset customers routed to a human instantly
  • Session history in Postgres, transcripts in Microsoft OneDrive
  • A nudge to quiet users after a day
WebhookTwilio
Set it up for yourselfScriptera

How it works

To connect Postgres and enkod, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Incoming SMS Webhook (Twilio)
  2. Then: Extract SMS Data1
  3. Then: Find User Session1
  4. Then: 🤖 AI Sentiment Analysis
  5. Then: Process AI Analysis
  6. Check: 🤖 AI Escalation Router
  7. If yes: Prepare Escalation Data1
  8. Then: Mark Session Escalated
  9. Then: Send Escalation Email
  10. Then: Send Escalation SMS1
  11. Starts when: SMS Webhook Response
  12. If no: 🤖 AI Intent Router
  13. If yes: 🤖 AI Intake Enrichment
  14. Then: Merge Enriched Data
  15. Then: Save Enriched Intake1
  16. Then: 🤖 AI Response Generator
  17. Then: Send AI Response SMS
  18. If no: Prepare Closeout
  19. Then: Finalize Session
  20. Then: 🤖 AI Personalized Closeout
  21. Then: Send Closeout SMS
  22. Then: Upload to S3
  23. Then: Store Verification
  24. Then: Send Verification SMS (Twilio API)
  25. Starts when: Signup Response1
  26. Then: Check Verification
  27. Check: Validate Code
  28. If yes: Create Session
  29. Then: Mark Verified
  30. Starts when: Verify Success Response
  31. Then: Insert Session
  32. If no: Verify Failed Response
  33. Starts when: Follow-Up Cron (24h)
  34. Then: Find Inactive Sessions
  35. Then: 🤖 AI Personalized Reminder
  36. Then: Send Reminder SMS
  37. Starts when: User Signup Webhook1
  38. Then: Generate Verification Code1
  39. Starts when: Verify Code Webhook1
  40. Then: Extract Verification Data1

You can launch this Postgres + enkod integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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