AI-powered SMS support — with escalation and follow-ups

The scenario verifies the customer, answers their texts with AI, escalates upset ones to a human and follows up with those who go quiet.

• 24/7 replies to incoming texts
• Upset customers routed to a human instantly
• Session history in Postgres, transcripts in Google Drive
• A nudge to quiet users after a day

PostgresSeaTableGmailAWS SESBrevoDevinoEnkodKeapMailjetMandrillMauticMicrosoft OutlookRuSenderSend EmailSendGridSendPulseSMSC.ruAWS S3BambooHRBoxCloudMailRuDatabricksDropboxExpressFTPGoogle DriveMicrosoft OneDriveMicrosoft OutlookMicrosoft SharePointNetscaler ADCNextcloudPipedriveQuick BaseS3SelectelS3SSHVkCloudS3Яндекс.ДискYandexObjectStorageWebhookTwilio