AI-powered SMS support — with escalation and follow-ups

How it works

To connect SeaTable and Gmail, you don't need a developer: a ready-made scenario links them in minutes.

1. Starts when: Incoming SMS Webhook (Twilio)
2. Then: Extract SMS Data1
3. Then: Find User Session1
4. Then: 🤖 AI Sentiment Analysis
5. Then: Process AI Analysis
6. Check: 🤖 AI Escalation Router
7. If yes: Prepare Escalation Data1
8. Then: Mark Session Escalated
9. Then: Send Escalation Email
10. Then: Send Escalation SMS1
11. Starts when: SMS Webhook Response
12. If no: 🤖 AI Intent Router
13. If yes: 🤖 AI Intake Enrichment
14. Then: Merge Enriched Data
15. Then: Save Enriched Intake1
16. Then: 🤖 AI Response Generator
17. Then: Send AI Response SMS
18. If no: Prepare Closeout
19. Then: Finalize Session
20. Then: 🤖 AI Personalized Closeout
21. Then: Send Closeout SMS
22. Then: Upload to S3
23. Then: Store Verification
24. Then: Send Verification SMS (Twilio API)
25. Starts when: Signup Response1
26. Then: Check Verification
27. Check: Validate Code
28. If yes: Create Session
29. Then: Mark Verified
30. Starts when: Verify Success Response
31. Then: Insert Session
32. If no: Verify Failed Response
33. Starts when: Follow-Up Cron (24h)
34. Then: Find Inactive Sessions
35. Then: 🤖 AI Personalized Reminder
36. Then: Send Reminder SMS
37. Starts when: User Signup Webhook1
38. Then: Generate Verification Code1
39. Starts when: Verify Code Webhook1
40. Then: Extract Verification Data1

You can launch this SeaTable + Gmail integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.