AI support across every channel, grounded in your docs

The scenario takes questions from email, chats and messengers, answers from your knowledge base and hands hard cases to a human as a ticket.

  • Answers from your own docs
  • Every channel in one place
  • Customer sentiment checked
  • Hard cases escalated to a ticket and the team
Email Trigger (IMAP)WebhookWhatsAppGoogle Sheets
Set it upScriptera

How it works

To connect Telegram and ruSender, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Webhook Trigger (Live Chat)
  2. Then: Workflow Configuration
  3. Then: Normalize Payload
  4. Then: Conversation History Manager
  5. Check: New vs Existing Conversation
  6. If yes: Preprocess Query
  7. Then: RAG Support Agent
  8. Then: Sentiment Analysis
  9. Then: Confidence Scoring
  10. Check: Check Confidence Threshold
  11. If yes: Check Sentiment
  12. If yes: Check Message Scope
  13. If yes: Human Takeover Detection
  14. If yes: Channel Router
  15. If yes: Format Email Response
  16. Then: Send Email Reply
  17. Then: Auto-Categorization
  18. Then: Log Conversation to Sheets
  19. Then: Log Conversation to Zendesk
  20. If no: Format Webhook Response
  21. If no: Format WhatsApp Response
  22. If no: Format Discord Response
  23. If no: Format Slack Response
  24. If no: Escalation Needed?
  25. If yes: Escalation Reasoning
  26. Then: Prepare Ticket Object
  27. Check: Business Hours Check
  28. If yes: Create Zendesk Ticket
  29. Then: Escalation Alert to Support Team
  30. If no: Update Zendesk Ticket
  31. If no: Fetch Conversation History
  32. Check: Merge History with Query
  33. Then: Email Trigger (IMAP)
  34. Starts when: WhatsApp Trigger
  35. Starts when: Slack Trigger (Mentions)
  36. Starts when: Discord Webhook Trigger
  37. Then: OpenAI Chat Model (RAG)
  38. Then: OpenAI Chat Model (Sentiment)
  39. Then: OpenAI Chat Model (Escalation)
  40. Starts when: Weekly Maintenance Schedule
  41. Then: Fetch Weekly Metrics
  42. Then: Supabase Vector Insert
  43. Then: Send Weekly Summary
  44. Then: Prepare Metrics for Vector Insert
  45. Then: OpenAI Embeddings (Insert)
  46. Then: Chat Memory
  47. Then: Document Loader
  48. Then: Text Splitter

You can launch this Telegram + ruSender integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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