An FAQ base that grows itself from your support emails

The scenario reads support emails, uses AI to shape question-and-answer entries and files them in your knowledge base. Urgent cases go straight to the team.

  • The knowledge base grows itself from real emails
  • Urgent cases are flagged separately
  • The sender gets an acknowledgment
  • Failures are logged to a sheet instead of vanishing
Set it upScriptera

How it works

To connect Gmail and asproCloud, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Gmail Polling Trigger – Developer Support Inbox
  2. Check: Validate Email Payload
  3. If yes: Analyze & Classify Developer Email (AI)
  4. Then: Parse & Clean AI JSON Output
  5. Then: Save FAQ Entry to Notion Database
  6. Then: Announce New FAQ in Slack
  7. Then: Analyze Email Sentiment & Urgency (AI)
  8. Then: Parse AI JSON Output – Sentiment Analysis
  9. Check: Filter Critical or High-Urgency Emails
  10. If yes: Alert Team in Slack – Critical Issue
  11. Then: Send Acknowledgment Email to Sender
  12. If no: Log Workflow Errors to Google Sheets
  13. Then: Configure GPT-4o Model
  14. Then: Configure GPT-4o Model1

You can launch this Gmail + asproCloud integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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