Answering customers and booking appointments — on their own, in DMs

The bot answers customers' questions from your notes, checks free time in the calendar and books appointments with a confirmation by email.

  • Answers to questions — from your notes
  • Free time is checked against the calendar
  • The booking is created on its own
  • The customer gets a confirmation
WebhookGoogle Docs ToolGoogle Calendar ToolGmail ToolInstagram
Set it up for yourselfScriptera

How it works

To connect MISP and SendGrid, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Instagram Webhook Trigger
  2. Then: Extract Sender & Text
  3. Check: Check is_ecco
  4. If no: Is Voice Message?
  5. If yes: Download Voice Audio
  6. Then: Transcribe Voice Message
  7. Then: Normalize User Message
  8. Then: Instagram AI Agent
  9. Then: Send Instagram Reply
  10. Then: FAQs (Google Docs)
  11. Then: Get Current Date & Time
  12. Then: Check Date Availability
  13. Then: Create Calendar Reservation
  14. Then: Send Confirmation Email
  15. Then: Simple Memory
  16. Then: OpenAI Chat Model

You can launch this MISP + SendGrid integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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