Approve customer replies from chat — sent, logged, and the ticket updated

The scenario catches a button press in chat, finds the ticket in таблица, and either sends the reply to the customer via SendGrid or marks the ticket as rejected or needing edits.

  • Nothing reaches the customer until a human clicks
  • The decision is logged into the ticket sheet immediately
  • The chat message updates — no accidental double-clicks
  • Three outcomes: approve, needs edit, reject
WebhookGoogle Sheets
Set it up for yourselfScriptera

How it works

To move data from SendGrid to Webhook automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Slack Trigger
  2. Then: Parse Slack Approval Action
  3. Then: Lookup Tickets
  4. Then: Prepare Ticket Decision Context
  5. Check: Route Approval Decision
  6. If yes: Reply to a message
  7. Then: Update Sheet: Approved
  8. Then: Slack: Update Approved
  9. If no: Update Sheet: Needs Edit
  10. Then: Slack: Update Needs Edit Message
  11. If no: Update Sheet: Rejected
  12. Then: Slack: Update Rejected Message

You can launch this SendGrid + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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