Automatic bug triage: priority, ticket, team alert

A bug report hits the intake link, AI assigns priority and category, and the scenario opens a ticket at the right level and alerts the team — urgently or calmly, depending on severity.

  • AI sets the priority, not whoever happened to read it
  • The Microsoft To Do ticket is created instantly, with labels
  • Urgent issues wake the team in botHelp right away
  • Routine bugs stay quiet — they go to a calm channel
Webhook
Set it upScriptera

How it works

To get Microsoft To Do notifications in botHelp, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Webhook Trigger
  2. Then: AI Bug Analysis
  3. Check: Priority Switch
  4. If yes: Create High Jira
  5. Then: Slack Alert (High)
  6. If no: Create Medium Jira
  7. Then: Slack Alert (Normal)
  8. If no: Create Low Jira

You can launch this Microsoft To Do + botHelp integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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