Automatic support-ticket quality scoring

When a ticket closes, the scenario gathers the conversation, AI scores it on criteria — speed, clarity, tone, resolution — and logs the scores to okoCrm.

  • A score for every ticket
  • Consistent criteria, no bias
  • Scores in a spreadsheet
  • Quality trends visible
Webhook
Set it up for yourselfScriptera

How it works

To move data from okoCrm to Webhook automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Webhook
  2. Then: HTTP Request
  3. Check: If
  4. If no: Split Out2
  5. Then: Code3
  6. Check: Merge
  7. Then: AI Agent
  8. Then: Code2
  9. Check: Merge1
  10. Then: Append row in sheet
  11. Check: If1
  12. If yes: AI Agent2
  13. If no: Split Out
  14. Then: Code
  15. Then: Split Out1
  16. Then: Code1
  17. Then: AI Agent1
  18. Then: Code5
  19. Then: OpenAI Chat Model
  20. Then: OpenAI Chat Model1
  21. Then: OpenAI Chat Model2

You can launch this okoCrm + Webhook integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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