Bad reviews go straight to your team chat and into a case

The scenario watches your reviews, picks out the ones below your threshold, posts them to team chat and opens a case. If the case can't be created, you'll hear about that too.

  • A bad review is visible within the minute
  • You set the rating threshold
  • Every review becomes a case — nothing is lost
  • Even a failure to create the case shows up in chat
Webhook
Set it up for yourselfScriptera

How it works

To create Webflow records from botHelp without manual input, use a ready-made scenario.

  1. Starts when: Facebook Page Review Trigger
  2. Then: Global Configuration
  3. Check: Check Negative Review (≤ 2 Stars)
  4. If yes: Slack – New Negative Review Alert
  5. Then: Create Support Case (Supabase)
  6. Check: Check Case Creation Failure
  7. If yes: Slack – Case Creation Failed Alert

You can launch this botHelp + Webflow integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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