Scriptera
Gmail and Mattermost automations — Support Email Replies
Ready-made scenarios where Gmail and Mattermost work for you (support email replies): pick one — a copy appears in your account and runs on its own.
7 scenarios
- Support email replies from your knowledge base
- Email replies with the client's history in mind — with your approval
- Support inbox triage: urgent to the team, routine answered automatically
- Support auto-replies from a knowledge base, with hard cases handed to a human
- Knowledge-base support auto-replies with escalation
- Support replies drafted automatically, tuned to the customer's region
- Support email replies from your own knowledge base
