Gmail and Microsoft SharePoint automations — Support Email Replies

Ready-made scenarios where Gmail and Microsoft SharePoint work for you (support email replies): pick one — a copy appears in your account and runs on its own.

7 scenarios

Replies to customer emails — instant and none missed
Auto-replies to customer emails with case history
Support from chat and email in one place
A draft support reply — from your own knowledge base
Support inbox triage: urgent to the team, routine answered automatically
Support auto-replies from a knowledge base, with hard cases handed to a human
Support email replies from your own knowledge base