Scriptera
Affinity and Microsoft Outlook automations — Customer Support
Ready-made scenarios where Affinity and Microsoft Outlook work for you (customer support): pick one — a copy appears in your account and runs on its own.
27 scenarios
- Website enquiry intake — a ticket log and an instant reply
- Sorting customer feedback by category with alerts
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Routing incoming requests to the right department
- Email and form requests in one stream, prioritised and auto-answered
- Instant property answers in the messenger — with hot buyers passed to an agent
- Tickets prioritized by importance, tasks created for you
- Inbound call triage: substance, urgency and a row in your sheet
- Requests from messenger and email in one stream — with priority
- Data-privacy complaint handling: register, reply, notify
- Sales call analysis that updates the CRM for you
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Form feedback sorts itself: tasks, table, alerts
- Sales call breakdown: transcript, lead status, task
- Smart triage and replies for form inquiries
- Customer feedback from every channel, turned into themes and tasks
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- Voice of the customer from every channel: collected, clustered, acted on
- Tickets: automatic triage by category and deadline reminders
- Website enquiries: contact, ticket and reply with no manual entry
- AI replies to WhatsApp messages, with memory
- A support bot that books clients and opens tickets
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
