Scriptera
Affinity and МойСклад automations — Customer Support
Ready-made scenarios where Affinity and МойСклад work for you (customer support): pick one — a copy appears in your account and runs on its own.
13 scenarios
- Deleted contacts in Affinity — Updating companies in Moysklad
- Knowledge-base freshness monitoring — overdue articles come to you
- Form feedback turned into tasks across your trackers
- Collecting positive customer reviews
- Call transcripts — straight into your spreadsheet and base
- Tickets prioritized by importance, tasks created for you
- Requests from messenger and email in one stream — with priority
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
