Scriptera
Affinity and TrueConf automations — Customer Support
Ready-made scenarios where Affinity and TrueConf work for you (customer support): pick one — a copy appears in your account and runs on its own.
9 scenarios
- Knowledge-base freshness monitoring — overdue articles come to you
- Call transcripts — straight into your spreadsheet and base
- Requests from messenger and email in one stream — with priority
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- In-stock replies to DMs — on their own
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- Feedback triage and customer replies — automatically
