Asana automations — Customer Support

Ready-made scenarios where Asana works for you (customer support): pick one — a copy appears in your account and runs on its own.

31 scenarios

Support tickets — into dev tasks
Support tickets — straight into dev tasks
A form request — a tracker task and a team alert
Customer tickets into team tasks
A form request into a tracker issue
Support email sorts itself and becomes tasks
The right customer on tickets from forwarded emails — automatically
An email of tasks into a ticket with subtasks
Turn support emails into tracker tickets automatically
New bugs — straight to the right team
Form feedback turned into tasks across your trackers
Incoming messages routed to the right team
Triaged support: replies and bug tickets
Customer-feedback triage with tickets — automatically
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Stuck tickets, followed up automatically
Urgent tickets become tasks and an instant team alert
Smart support triage with Asana
Ticket triage and escalation with response-time control
Triage of incoming tickets — type, severity and priority automatically
Catch churning customers early: record updated, task created, team alerted
Support tickets turned into tracker tasks automatically
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Customer feedback sorted into themes, tasks and a weekly report
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author
Auto-assigning stale tickets by workload