AWS SES and МойСклад automations — Customer Support

Ready-made scenarios where AWS SES and МойСклад work for you (customer support): pick one — a copy appears in your account and runs on its own.

31 scenarios

Website enquiry intake — a ticket log and an instant reply
Support email sorts itself and becomes tasks
A form request into a tracker issue
Turn support emails into tracker tickets automatically
Support emails become tracker issues automatically
Support from chat and email in one place
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
All customer inquiries in one place — from email and web forms
Tickets prioritized by importance, tasks created for you
Collect testimonials, analyse them and thank the customer
Win-back emails to lapsed customers — personal, on-brand, every day
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
A personal reply to every webinar attendee, automatically
Smart support triage with moysklad
Data-privacy complaint handling: register, reply, notify
Form feedback sorts itself: tasks, table, alerts
Sales call analysis that updates the CRM for you
Sales call breakdown: transcript, lead status, task
Support metrics from two systems — in one weekly report
A knowledge base from support tickets — automatically
Draft replies to website inquiries — ready on their own
Tell customers their bug is fixed — the moment the issue closes
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
A clinic assistant in your messenger: answers, bookings, hand-off to a human