AWS SES and Quick Base automations — Customer Support

Ready-made scenarios where AWS SES and Quick Base work for you (customer support): pick one — a copy appears in your account and runs on its own.

28 scenarios

Website enquiry intake — a ticket log and an instant reply
Support from chat and email in one place
Instant property answers in the messenger — with hot buyers passed to an agent
Routing incoming requests to the right department
Tickets prioritized by importance, tasks created for you
Collect testimonials, analyse them and thank the customer
Win-back emails to lapsed customers — personal, on-brand, every day
All customer inquiries in one place — from email and web forms
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
A personal reply to every webinar attendee, automatically
Data-privacy complaint handling: register, reply, notify
Form feedback sorts itself: tasks, table, alerts
Sales call analysis that updates the CRM for you
Sales call breakdown: transcript, lead status, task
Customer feedback from every channel, turned into themes and tasks
Draft replies to website inquiries — ready on their own
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
Tell customers their bug is fixed — the moment the issue closes
Customer feedback sorted into themes, tasks and a weekly report
Tickets: automatic triage by category and deadline reminders
Voice of the customer from every channel: collected, clustered, acted on
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
AI-powered SMS support — with escalation and follow-ups
A clinic assistant in your messenger: answers, bookings, hand-off to a human