Azure Cosmos DB and SendGrid automations — Customer Support

Ready-made scenarios where Azure Cosmos DB and SendGrid work for you (customer support): pick one — a copy appears in your account and runs on its own.

25 scenarios

Website enquiry intake — a ticket log and an instant reply
Support from chat and email in one place
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Tickets prioritized by importance, tasks created for you
Win-back emails to lapsed customers — personal, on-brand, every day
Inbound call triage: substance, urgency and a row in your sheet
Stuck tickets, followed up automatically
A personal reply to every webinar attendee, automatically
Data-privacy complaint handling: register, reply, notify
Sales call analysis that updates the CRM for you
Form feedback sorts itself: tasks, table, alerts
Sales call breakdown: transcript, lead status, task
Support metrics from two systems — in one weekly report
Draft replies to website inquiries — ready on their own
A knowledge base from support tickets — automatically
Tell customers their bug is fixed — the moment the issue closes
Tickets: automatic triage by category and deadline reminders
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically
A clinic assistant in your messenger: answers, bookings, hand-off to a human