Brevo and OkoCrm automations — Customer Support

Ready-made scenarios where Brevo and OkoCrm work for you (customer support): pick one — a copy appears in your account and runs on its own.

50 scenarios

Support emails — into tickets automatically
A breakdown of client feedback and a ready post from each
Support emails, summarized into your messenger
Website enquiry intake — a ticket log and an instant reply
Customer emails become support tickets with a spreadsheet log
Sorting customer feedback by category with alerts
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Automatic triage of support emails
Email and form requests in one stream, prioritised and auto-answered
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
Support emails become tickets with a priority attached
Collect testimonials, analyse them and thank the customer
All customer inquiries in one place — from email and web forms
Tickets prioritized by importance, tasks created for you
Tickets from email and forms — into one stream
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
A personal reply to every webinar attendee, automatically
Data-privacy complaint handling: register, reply, notify
Requests from messenger and email in one stream — with priority
Feedback requests sent the moment a ticket is closed
Email replies with the client's history in mind — with your approval
Feedback triage: angry to chat, questions answered, ideas filed
Support triage by urgency, done automatically
Sales call analysis that updates the CRM for you
An FAQ base that grows itself from your support emails
Form feedback sorts itself: tasks, table, alerts
Sales call breakdown: transcript, lead status, task
Smart triage and replies for form inquiries
A summary of support tickets — topics and customer mood
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
Customer feedback sorted into themes, tasks and a weekly report
Tickets: automatic triage by category and deadline reminders
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Knowledge-base support auto-replies with escalation
Support replies drafted automatically, tuned to the customer's region
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Support email replies from your own knowledge base
Feedback triage and customer replies — automatically
One support assistant for chat and email, with human handoff
A clinic assistant in your messenger: answers, bookings, hand-off to a human