Scriptera
Calltouch and Enkod automations — Customer Support
Ready-made scenarios where Calltouch and Enkod work for you (customer support): pick one — a copy appears in your account and runs on its own.
15 scenarios
- Website enquiry intake — a ticket log and an instant reply
- Instant property answers in the messenger — with hot buyers passed to an agent
- Call transcripts — straight into your spreadsheet and base
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Inbound call triage: substance, urgency and a row in your sheet
- Requests from messenger and email in one stream — with priority
- Data-privacy complaint handling: register, reply, notify
- Sales call analysis that updates the CRM for you
- Form feedback sorts itself: tasks, table, alerts
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Sales call breakdown: transcript, lead status, task
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
