Calltouch and Microsoft Outlook automations — Customer Support

Ready-made scenarios where Calltouch and Microsoft Outlook work for you (customer support): pick one — a copy appears in your account and runs on its own.

18 scenarios

Website enquiry intake — a ticket log and an instant reply
Sorting customer feedback by category with alerts
Support email triage: category, priority, a ticket and alerts for the critical ones
Email and form requests in one stream, prioritised and auto-answered
Routing incoming requests to the right department
Instant property answers in the messenger — with hot buyers passed to an agent
Tickets prioritized by importance, tasks created for you
Inbound call triage: substance, urgency and a row in your sheet
Data-privacy complaint handling: register, reply, notify
Requests from messenger and email in one stream — with priority
Form feedback sorts itself: tasks, table, alerts
An FAQ base that grows itself from your support emails
Sales call analysis that updates the CRM for you
Support triage by urgency, done automatically
Sales call breakdown: transcript, lead status, task
A support bot that books clients and opens tickets
Tester feedback triage: tickets, knowledge base and a reply to the author
Feedback triage and customer replies — automatically