Scriptera
Calltouch and WhatsApp Business Cloud automations — Customer Support
Ready-made scenarios where Calltouch and WhatsApp Business Cloud work for you (customer support): pick one — a copy appears in your account and runs on its own.
26 scenarios
- Urgent messages from WhatsApp Business Cloud — into Telegram and Zendesk
- Chat messages — into support tickets
- Sorting customer feedback by category with alerts
- Early churn-risk detection from Zendesk tickets
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Email and form requests in one stream, prioritised and auto-answered
- Tickets prioritized by importance, tasks created for you
- A messenger assistant for text and voice — with memory
- Call analysis: an unhappy client pings the manager immediately
- Round-the-clock answers to hotel guests, in their own language
- A wall of love: positive reactions logged and shared with the team
- Instant call breakdown: objections, risks and the next step
- Data-privacy complaint handling: register, reply, notify
- Support inbox triage: urgent to the team, routine answered automatically
- Collect client reviews and summarize them to chat automatically
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- AI dish recommendations for every order in the messenger
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- An FAQ base that grows itself from your support emails
- Sales call breakdown: transcript, lead status, task
- Sales call reviews with coaching for your reps
- SLA monitoring that warns before a ticket breaches
- Messenger support that also books the meeting, right in the chat
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
