Scriptera
CrateDB and TheHive 5 automations — Customer Support
Ready-made scenarios where CrateDB and TheHive 5 work for you (customer support): pick one — a copy appears in your account and runs on its own.
20 scenarios
- Updated tickets in TheHive 5 — Records in CrateDB
- New tickets in TheHive 5 — Records in CrateDB
- New tickets in TheHive 5 — Updating records in CrateDB
- Deleted tickets in TheHive 5 — Records in CrateDB
- Updated tickets in TheHive 5 — Records in CrateDB
- Found: tickets in theHiveProject — Records in CrateDB
- New records in CrateDB — Tickets in TheHive 5
- New tickets in TheHive 5 — Orders in Cdek
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Support metrics from two systems — in one weekly report
- Voice of the customer from every channel: collected, clustered, acted on
- Customer feedback sorted into themes, tasks and a weekly report
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Tester feedback triage: tickets, knowledge base and a reply to the author
