Scriptera
Devino and Salesforce automations — Customer Support
Ready-made scenarios where Devino and Salesforce work for you (customer support): pick one — a copy appears in your account and runs on its own.
47 scenarios
- New users in Salesforce — Running apis in Devino
- New tickets in Salesforce — Sending SMS in Devino
- New tickets in Salesforce — Sending messages in Devino
- New emails in Devino — Tickets in Salesforce
- New tickets in Salesforce — Sending SMS in Devino
- New tickets in Salesforce — Sending messages in Devino — variant 2
- Updated tickets in Salesforce — Sending messages in Devino
- New tickets in Salesforce — Sending emails in Devino
- New messages in Devino — Tickets in Salesforce
- New tickets in Salesforce — Sending messages in Devino
- New tickets in Salesforce — Sending messages in Devino
- New tickets in Salesforce — Sending messages in Devino
- New messages in Devino — Tickets in Salesforce — variant 3
- New messages in Devino — Tasks in Salesforce
- Emails from mailgun — as tickets in Salesforce and an alert in Devino
- Urgent messages from Telegram — into Telegram and Salesforce
- Unassigned support tickets — as a list in devino
- A form request — a tracker task and a team alert
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- New bugs — straight to the right team
- Early churn-risk detection from Salesforce tickets
- Incoming messages routed to the right team
- Fast-track VIP support tickets — instant task and alert
- Customer-feedback triage with tickets — automatically
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Customer escalations found automatically and routed to the team
- Smart support triage with Salesforce
- A support ticket digest — every morning
- Collect client reviews and summarize them to chat automatically
- A summary of support tickets — topics and customer mood
- Catch churning customers early: record updated, task created, team alerted
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- Payment issue handling: a reply to the customer, an escalation to the team
- Support tickets turned into a prioritized engineering backlog
- Website enquiries: contact, ticket and reply with no manual entry
- A full new-client welcome after the form
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
- AI support across every channel, grounded in your docs
