Scriptera52 scenarios


1Website enquiry intake — a ticket log and an instant reply

1Team alerts for new support tickets

2Bad reviews go straight to your team chat and into a case

3Sorting customer feedback by category with alerts

3Early churn-risk detection from Zendesk tickets

3Knowledge-base freshness monitoring — overdue articles come to you

4Support from chat and email in one place

3Support email triage: category, priority, a ticket and alerts for the critical ones

1Routing incoming requests to the right department

1Instant property answers in the messenger — with hot buyers passed to an agent

3Email and form requests in one stream, prioritised and auto-answered

4All customer inquiries in one place — from email and web forms

1Win-back emails to lapsed customers — personal, on-brand, every day

5Tickets prioritized by importance, tasks created for you

3Social replies — straight into your work chat and your database

3Collect testimonials, analyse them and thank the customer

2Inbound call triage: substance, urgency and a row in your sheet

3Call analysis: an unhappy client pings the manager immediately

4Stuck tickets, followed up automatically

2Round-the-clock answers to hotel guests, in their own language

2A wall of love: positive reactions logged and shared with the team

2A personal reply to every webinar attendee, automatically

2Instant call breakdown: objections, risks and the next step

3Support inbox triage: urgent to the team, routine answered automatically

3Data-privacy complaint handling: register, reply, notify

4Collect client reviews and summarize them to chat automatically

1Sales call analysis that updates the CRM for you

5Form feedback sorts itself: tasks, table, alerts

4Support triage by urgency, done automatically

2AI dish recommendations for every order in the messenger

2A weekly breakdown of your team's calls — details in a sheet, summary in chat

4An FAQ base that grows itself from your support emails

5Sales call breakdown: transcript, lead status, task

3All support tickets in one live spreadsheet

5Support metrics from two systems — in one weekly report

2A knowledge base from support tickets — automatically

2Sales call reviews with coaching for your reps

5Support auto-replies from a knowledge base, with hard cases handed to a human

3SLA monitoring that warns before a ticket breaches

5Tell customers their bug is fixed — the moment the issue closes

2Tickets: automatic triage by category and deadline reminders

5Customer feedback sorted into themes, tasks and a weekly report

5A full new-client welcome after the form

3Social messages get sorted, and you approve each reply with a tap

5Tester feedback triage: tickets, knowledge base and a reply to the author

4Feedback triage and customer replies — automatically

1Handing the conversation from bot to human — when the client asks

3An assistant for customer chats, from your product info

2App-store review replies — with review and logging

5Messenger support: answers from your knowledge base, calls a human in time

6AI support across every channel, grounded in your docs

4A clinic assistant in your messenger: answers, bookings, hand-off to a human