Scriptera
Elastic Security and Gmail automations — Customer Support
Ready-made scenarios where Elastic Security and Gmail work for you (customer support): pick one — a copy appears in your account and runs on its own.
10 scenarios
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Customer feedback from every channel, turned into themes and tasks
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- Payment issue handling: a reply to the customer, an escalation to the team
- Voice of the customer from every channel: collected, clustered, acted on
- AI support across every channel, grounded in your docs
