Scriptera
Elastic Security and Microsoft Outlook automations — Customer Support
Ready-made scenarios where Elastic Security and Microsoft Outlook work for you (customer support): pick one — a copy appears in your account and runs on its own.
22 scenarios
- New emails in Microsoft Outlook — Tickets in Elastic Security
- Updated events in Microsoft Outlook — Updating tickets in Elastic Security
- Starting soon: events in microsoftOutlook — Tickets in Elastic Security
- New emails in Microsoft Outlook — Updating tickets in Elastic Security
- New emails in Microsoft Outlook — Tickets in Elastic Security
- New calendars in Microsoft Outlook — Tickets in Elastic Security
- New folders in Microsoft Outlook — Tickets in Elastic Security
- Deleted contacts in Microsoft Outlook — Updating tickets in Elastic Security
- Updated contacts in Freshdesk — Tickets in Freshdesk
- New tickets in Elastic Security — Sending emails in Microsoft Outlook
- New folders in Microsoft Outlook — Updating tickets in Elastic Security
- Urgent messages from Telegram — into Telegram and Elastic Security
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Customer feedback from every channel, turned into themes and tasks
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- Voice of the customer from every channel: collected, clustered, acted on
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
