Scriptera
Email Trigger (IMAP) and Grist automations — Customer Support
Ready-made scenarios where Email Trigger (IMAP) and Grist work for you (customer support): pick one — a copy appears in your account and runs on its own.
8 scenarios
- Customer emails become support tickets with a spreadsheet log
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Support from chat and email in one place
- Support emails become tickets with a priority attached
- All customer inquiries in one place — from email and web forms
- Requests from messenger and email in one stream — with priority
- Support triage by urgency, done automatically
- Support email replies from your own knowledge base
