Email Trigger (IMAP) and WhatsApp Business Cloud automations — Customer Support

Ready-made scenarios where Email Trigger (IMAP) and WhatsApp Business Cloud work for you (customer support): pick one — a copy appears in your account and runs on its own.

8 scenarios

Support emails, summarized into your messenger
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Tickets from email and forms — into one stream
All customer inquiries in one place — from email and web forms
Support triage by urgency, done automatically
Support email replies from your own knowledge base
AI support across every channel, grounded in your docs